Terrible really

Thank you for your acknowledgement but this is unfortunately where the thanks stop. Waleed contacted me on the day of your reply indicating the matter will be referred to a conciliation hearing but he is awaiting a CSOS Connect consultant to restore the complaint on the system. This tells me that the matter was not reviewed to understand that I accepted the outcome! I rep**** that this does not make sense as I accepted the outcome but requested in writing that the BC will have to repair my interior roof. The next reply again related to reopening the complaint. Well today is day 6 and the ticket seems to still be closed as I have had no further updates. I really want nothing to do with CSOS anymore - there is no support from your organization - you depend on a system to automate the process between the owner and the BC. Your system does not make it clear that when you accept an outcome that no one actually looks at the outcome. If this was the case, then I would have had my request completed in writing. Very convoluted system, call centre that seems very chilled and poor back up support.

Further proof of the inability to serve your clients...one week later. It's really a bad reflection when you post in public showing commitment yet do nothing. Just stop...and I'm still not interested in your replies