takes all eternity to do anything, expects the customer to act within 48 hours

In every instance they rep**** in no less than 30 days but when it comes time for the customer to comply with their requirements (i.e. taking your money before they've even begun) you have no more than 48 hours to comply. When I told them what I thought of their service they blamed me! They claim I didn't submit the evidence they requested but I filled in a form that only asked if I had evidence to submit (a checkbox was all that was offered). I was never asked to submit any evidence for months and then was given 48 hours, when submitting the application I was again given 48 hours to comply. How typical of a parasitic, bureaucratic agency to blame the customer for their errors and employ ridiculous double standards that they could never match. Just a sad excuse for leeching money off the public in the name of improvement!