RV
Richard V
1 reviews | Active since Mar 2022
03 Jan 2025, 10:47
Poor service delivery by Community Schemes Ombudsman Services
I have reported a problem with water flowing through various places in my ceiling from the Townhouse unit above mine. The electrical wiring and furniture are damaged. The damp is causing mould and becoming a health hazard. The problem started on December 13th, 2023. I tried resolving the issue through our Body Corporate (Stanton Creek), but nothing was done!! I logged a complaint with CSOS on 30/01/2024. It has been 11 Months, and nothing has been resolved.
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Replies (2)
Community Schemes Ombud Service (CSOS)'s replyOfficial
09 Jan 2025, 10:55Thank you for your patience and understanding regarding your complaint. We would like to inform you that your matter has been assigned to an adjudicator, and we are committed to finalizing it as soon as possible.
We sincerely apologize for the delay that was caused by a backlog of cases that we are working diligently to clear.
Please rest assured that we are making every effort to expedite the resolution of your case.
We appreciate your continued patience as we work to resolve this matter.
Regards,
The CSOS
We sincerely apologize for the delay that was caused by a backlog of cases that we are working diligently to clear.
Please rest assured that we are making every effort to expedite the resolution of your case.
We appreciate your continued patience as we work to resolve this matter.
Regards,
The CSOS
Community Schemes Ombud Service (CSOS)'s reply09 Jan 2025, 10:55
Official
Thank you for your patience and understanding regarding your complaint. We would like to inform you that your matter has been assigned to an adjudicator, and we are committed to finalizing it as soon as possible.
We sincerely apologize for the delay that was caused by a backlog of cases that we are working diligently to clear.
Please rest assured that we are making every effort to expedite the resolution of your case.
We appreciate your continued patience as we work to resolve this matter.
Regards,
The CSOS
We sincerely apologize for the delay that was caused by a backlog of cases that we are working diligently to clear.
Please rest assured that we are making every effort to expedite the resolution of your case.
We appreciate your continued patience as we work to resolve this matter.
Regards,
The CSOS
RV
Richard V's updateReviewer Update
28 Jan 2025, 08:12Thanks for responding, it is now more than 3 weeks later and nobody has contacted me or resolved any issues. The property has become a health hazard and I have to move out!! I still need to pay levies and CSOS levy!! Your help is urgently needed!!
RV
Richard V's update28 Jan 2025, 08:12
Reviewer Update
Thanks for responding, it is now more than 3 weeks later and nobody has contacted me or resolved any issues. The property has become a health hazard and I have to move out!! I still need to pay levies and CSOS levy!! Your help is urgently needed!!