Ombudsman failing us - given reference CSOS-13581/GP/23 and no response since

I am very disappointed that even the Ombudsman is failing to provide fair and just services to owners. I pay a levy to CSOS and have escalated a matter that is really affecting my daily life and violation of my personal space. The complaints were raised in Dec and in Feb via the compliant form, a reference number was issued and I have since received no response via email (aside from multiple follow ups) , phone number not working. When I finally got through, I spoke to a very unhelpful individual that told me the complaint is with Katlego and she has 90 days to resolve it so I must wait - this is simply unacceptable to be honest because you are dealing with people’s lives.