No Feedback on Case Referred to Adjudication, 5 months and Still Waiting

My CSOS complaint was formally lodged on 11 March 2025. The matter was referred to conciliation on 29 March and the Conciliation hearing was held on 15 April 2025. On April 30 we received a Request for Final Submission as the case was now referred to Adjudication. Final Submissions were all done on April 30. On June 17 I have received no further communication and followed up. I was told that they are still waiting for Final Submissions (of which we had a deadline of 7 May). I communicated that all Final Submissions were done on Apr 30 and I had to forward the relevant emails from both parties as it looks like this was not communicated to the lady that was now appointed as the Investigator. Since June, I have followed up numerous times. I have received NO feedback at all from CSOS. When I call I hear that there is a backlog and that they are still waiting for an Adjudicator to be appointed. It has been 5 months, and there has been NO movement at all. I can also not get an answer when I ask how long these cases normally take.