1 reviews | Active since Dec 2018
No accountability
I lodged a complaint on 14 September 2021, the matter went for conciliation and no effort was done to try and assist in resolving the matter (coucellers should be empowered to negotiate a resolution). The complaint was merged with another one and then referred to adjudication which was a total mess. On the 17 March 2022 I received an Adjudication Order that had serious gross Irregularities. a) The Order issued was only for my complaint and did not include the joint complaint (that was approved by CSOS). b) My final submission was not included (Seems to have got lost, even though they confirmed receiving it). c) The order did not take my writes into consideration and hold the directors to their fiduciary responsibility. (There mistakes are my issue)
I then raised a complaint and complete silence. There seems to be no quality control. I then spoke to an atorny and there statment was "a wast of time". How sad, now i see a number of complaints being raised all over the media.
Thank you for getting in touch. Kindly inbox us your reference number we will follow up with our dispute department.
Kind regards
The CSOS
Thank you for getting in touch. Kindly inbox us your reference number we will follow up with our dispute department.
Kind regards
The CSOS
What is amazing is that CSOS does not help. you log a complaint and they do not respond.
1) I manage to get a response on why my dispute was not joined. They say this is because they were issued by different applicants. But then why was it approved to be joined and why was I not informed.
2) I then asked for the Order issued for the Other compliment as I am a Respondent and some of the Prayers are directed to me. I was informed that I am not allowed it. Why...they will not say.
This looks like a complete coverup.
So Sad.
What is amazing is that CSOS does not help. you log a complaint and they do not respond.
1) I manage to get a response on why my dispute was not joined. They say this is because they were issued by different applicants. But then why was it approved to be joined and why was I not informed.
2) I then asked for the Order issued for the Other compliment as I am a Respondent and some of the Prayers are directed to me. I was informed that I am not allowed it. Why...they will not say.
This looks like a complete coverup.
So Sad.
Apologies for a delayed response, kindly check your mail i have escalated your matter to the Gauteng Regional Ombud and the Complaints Manager. i have copied you in the mail for ease of communication.
Kind Regards
The CSOS
Apologies for a delayed response, kindly check your mail i have escalated your matter to the Gauteng Regional Ombud and the Complaints Manager. i have copied you in the mail for ease of communication.
Kind Regards
The CSOS
