nS
natalie S
1 reviews | Active since May 2020
29 Oct 2024, 09:29
Disguisting service
Ref CSOS 3174/GP/24 It's almost a year and csos has not resolved my complaint. They have asked for final submissions from me and managing agent. I have sent mine months ago before deadline. Csos still ask manging agent for their submissions giving them numerous deadlines still nothing. When I query csos say they short staffed. We pay a levy towards csos. Why such terrible disguisting service. Every time I email csos they give me a new story.
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Community Schemes Ombud Service (CSOS)'s replyOfficial
31 Oct 2024, 12:33Hi Natalie,
Thank you for reaching out and sharing your concerns regarding your ongoing complaint with CSOS. We understand how frustrating this situation has been for you, especially given the significant time that has passed without resolution.
We want to assure you that your complaint is important to us, and we are committed to addressing it. The delays you’ve experienced are due to a backlog at CSOS, but we can confirm that your matter has been assigned to an Adjudicator.
We appreciate your patience as we work towards the finalization of your matter and assure you that you can expect updates from us as developments arise.
Thank you for your understanding.
Regards,
The CSOS.
Thank you for reaching out and sharing your concerns regarding your ongoing complaint with CSOS. We understand how frustrating this situation has been for you, especially given the significant time that has passed without resolution.
We want to assure you that your complaint is important to us, and we are committed to addressing it. The delays you’ve experienced are due to a backlog at CSOS, but we can confirm that your matter has been assigned to an Adjudicator.
We appreciate your patience as we work towards the finalization of your matter and assure you that you can expect updates from us as developments arise.
Thank you for your understanding.
Regards,
The CSOS.
Community Schemes Ombud Service (CSOS)'s reply31 Oct 2024, 12:33
Official
Hi Natalie,
Thank you for reaching out and sharing your concerns regarding your ongoing complaint with CSOS. We understand how frustrating this situation has been for you, especially given the significant time that has passed without resolution.
We want to assure you that your complaint is important to us, and we are committed to addressing it. The delays you’ve experienced are due to a backlog at CSOS, but we can confirm that your matter has been assigned to an Adjudicator.
We appreciate your patience as we work towards the finalization of your matter and assure you that you can expect updates from us as developments arise.
Thank you for your understanding.
Regards,
The CSOS.
Thank you for reaching out and sharing your concerns regarding your ongoing complaint with CSOS. We understand how frustrating this situation has been for you, especially given the significant time that has passed without resolution.
We want to assure you that your complaint is important to us, and we are committed to addressing it. The delays you’ve experienced are due to a backlog at CSOS, but we can confirm that your matter has been assigned to an Adjudicator.
We appreciate your patience as we work towards the finalization of your matter and assure you that you can expect updates from us as developments arise.
Thank you for your understanding.
Regards,
The CSOS.