CSOS protects the Managing Agent (MA) and not the homeowners.

In March last year (2020) we as homeowners of Oaklane Estate HOA, lodged a complaint with CSOS because we had not had an AGM in 4 years. Our complaints were against the MA Martinique and the unknown board of directors (trustees), for not responding to our AGM request (since 2017). We cited unfair levy increases, mismanagement, and bad security that affected our children's safety.

In August 2020, after driving to CSOS offices, we were told that our case was closed since we had not rep****, even though we had been following up with CSOS and had recieved no correspondence. We understood that this could be due to previous covid lockdown challenges, and we reapp**** as advised.

Finally, in March 2021 when our case was assigned to an Adjudicator (PA Beck), whom we did not consult with in form of a hearing due to Covid, all parties (including the MA) were asked to make final submissions. At this point we had acquired our HOA articles of association and realised that our estate had initially been registered as Carnival Estate in 2006 under the companies act, although now known and branded as Oaklane Estate- even on our levy statements and banking details. We made this information known to the adjudicator when submitting our final submissions as requested.

However, to our dismay on April 16 2021 the adjudicator made a final ruling (order) that she found no guilt in the part of the MA for not accounting for mismanagement of our estate, and its non response to us homeowners for the failure to convene an AGM or SGM as per our request. She accepted that our complaints were valid, but nothing could be done because when we initially opened the complaint, we cited Oaklane Estate (as known to us and the MA) instead of Carnival Estate (as initially registered in 2006 on AOA).

This is so demoralizing to us homeowners, who have been fighting for our rights to be heard, and rightfully get accountability as levy contributing shareholders. It is also puzzling how the CSOS failed to pick up on this naming discrepancy as they have been recieving our CSOS fee contributions as Oaklane Estate homeowners. When the final submissions were requested, the adjudicator herself acknowledged that we did not have to respond with legal appropriate jargon, as she understood us to be layman seeking help from the Ombuds.

We feel like we have wasted a year fighting, and hoping for help from the Ombuds, only to get nothing and a waste of time. The MA never even responded to any of the Ombuds or Adjudicator's requests, they simply ignored all parties, but surprisingly get an order in their favor. WE AS HOMEOWNER'S SIMPLY WANTED AN ORDER FOR AN AGM/ SGM TO BE HELD AS REQUIRED BY LAW (considering the fact that we haven't been afforded one in 4YEARS).

This is disappointing from an organization that was set up by government to fight for the rights of the people (homeowners). We feel that our monthly CSOS contributions are a waste of our hard earned money. A court would have handled this simple matter better.