LM
Luke M

1 reviews | Active since Sept 2024

03 Sept 2024, 08:31

CSOS JUST DOESN’T CARE ABOUT US!

Hey everyone, sorry for the long post, but I need to get this off my chest. So, I had a really bad experience with a company recently, and I thought CSOS would help me out. Spoiler alert: they didn’t.

I hired this company to handle something important, and they promised everything would be done in a few weeks. But when the deadline came and went, they hadn’t finished the job. When I asked what was going on, they kept making excuses and dodging my questions. I asked them for some proof of what they were doing, but suddenly they "couldn’t find" the documents I needed. Super convenient, right?

So, I decided to take the issue to CSOS, thinking they’d help me get this sorted. But after waiting forever for them to even look at my case, it was clear they didn’t care. The person handling my case barely looked at the evidence and, in the end, sided with the company. It’s like they didn’t even care that this company lost important documents and just brushed it off like it was no big deal!

This is RIDICULOUS! CSOS just let this company get away with completely *****ing me over, and now I’m worried about what this means for everyone else. If CSOS is okay with this, what’s stopping other companies from doing the exact same thing?

Honestly, who is CSOS even working for? Cause it sure doesn’t feel like they’re on our side! We seriously need to start asking: IS CSOS STILL ON OUR SIDE, or do we need to find a better way to get justice?

0
Replies (1)
Community Schemes Ombud Service (CSOS)
Community Schemes Ombud Service (CSOS)'s reply05 Sept 2024, 11:19
Official
Good day Luke,

Thank you for reaching out . We note your dissatisfaction with how your matter was handled . Kindly provide us with the reference number and we will escalate to the relevant department for immediate attention.

Regards,
The CSOS