CSOS Durban - A bad experience and not very helpful

I went to CSOS Durban to obtain clarity about a letter that was sent to all owners defaming me and presenting incorrect information. The person who was attending to me stated that he will send me the document that I requested did not do as promised. I later received an email stating that I he will not be sending me the requested document and made accusations against me that was untrue. Not everyone understands CSOS documents and all I wanted was to get clarity so that owners who have been misinformed can be informed of the correct account of what transpired and, in this way, redeem my reputation. Instead, I was accused of doing something I did not do, nor did I have ulterior motives. Something is amiss and very wrong here. Trustees who misinterpret CSOS letters are given more power by CSOS and we the owners and trustees that oppose wrong doings are treated like we are doing something wrong. Disgusting.........