Case closed yet The Constitution was not Upheld

Good day,

I would like to address the shocking mismanagement of my case.

I met my case worker, Tammy Lee, on 14/9/23 when l opened a case at your CT office. From the onset she never followed the protocol and procedure that she expressly explained would be followed. She had told me that l must send emails of any and all proof to her, and then an admin person would add it all to a case file and thereafter, l (the Complainant) would have a chance to review, adapt and approve it before she sent it to SAHOA for comment.

Instead of following the procedure she had mentioned would occur, she proceeded to forward my exact email verbatim to the committee (my entire email) not just the attached proof of photos and screenshots that she had requested l send. She was only supposed to add the evidence to the pack.

However she sent the whole email, sans explanations, with all the trailing emails and signature/contact information clearly visible, totally violating Ms M’s privacy (evidenced by Mr DippedyDo, the Chairman, clearly referring to her designation at a later stage) and he also proceeded to use her number gained from this trail and WhatsApp her without her consent.

I challenge you to speak to your switchboard lady (Kulu) who became well acquainted with me as all my attempts to follow up on the case were ignored (emails, WhatsApps and calls).

I had to resort to asking Ms M to again help me contact CSOS as she had airtime. She finally managed to get Tammy Lee to respond and answer the phone.

However, the damage was already done and the committee had been emailed without my consultation or final approval which was supposed to happen, as stated above.

Thereafter, l eventually got a teams conciliation date for 17/12/2023 at 2pm. On said date no one from CSOS appeared online until 14:20 and then we realised that the online meeting was constantly buffering and we were barely able to hear each other. It was decided to forgo the conciliation and rather opt for arbitration. I was assured it would be marked as urgent and done before the December holidays as my ICE had to feed my pets. It was not.

Again, after many follow ups it eventually came out that this had not been attended to at all. By the time l realized this, everyone was on leave so l had to follow up on 8/1/2024.

Shortly thereafter l was told that An Arbitrator would rule on my case. I then finally received an email the following year only, on the afternoon of 12/1/2024. The information was copy pasted, misspelled ,and was not reviewed for accuracy and so many points were not addressed or acknowledged in the least. (I hope she was not paid for this travesty).

The arbitrator basically just closed the case stating that we had “not exhausted the internal dispute process.” This is absolutely incorrect as l have submitted proof of my correspondence with each and every committee member.

This is not accurate as l had emailed Tammy Lee (who had neglected to send or attach all the proof l had emailed her in various emails which she never acknowledged).

l had attached photos, screenshots, emails and proof of correspondence and ignored WhatsApps sent to the committee, Administrator, and each trustee involved. The Chairman himself is a bully and an autocrat and has chosen the same type of committee to back him. They had all either ignored me or opted to reiterate the same ridiculous nonsense whereby the pertinent and legal facts of the case were not addressed or answered.

The fine is totally ******* and clearly violated the HOA COC and Constitution (there was no prior warning, written or verbal) and yet your nominated arbitrator did not take this into consideration. How is this possible?

She’s totally negligent and her conduct should be looked at. I am not happy about this and would like to request a review of my case.

I would like your feedback regarding my above concerns.

I am now still in the same predicament as nothing was resolved since CSOS allowed this committee to bypass their very own laws and to continue their autocratic, bullying and bias conduct without any recourse. I still have an ******* fine, l am being denied my right of an ICE etc etc. This has been going on since April 2023 and had been the reason l came to you for help in the first place.