BAD SERVICE CSOS : CAPE TOWN

I am not happy with the service that I have received from the Ombudsman in Cape Town. We had a conciliation meeting - the Property Managers told me they do not have an insurance claim number available after 7 years - there was a fire in my apartment before we bought it. It was not a problem that the window in the bedroom could not lock, till now that they started painting the building and we realised that the painters can get into our apartment. I have asked after the meeting how long Property Managers must kept records as the Insurer of the time said they can help me if I have the insurance number. The Conciliator and his superior told me that "CSOS role is to facilitate and to hear both parties evidence. It is not to advise and or make a decision about conciliation hence the parties are the ones that signed the settlement agreement. The conciliator under no circumstance he or she cannot provide legal advice or even tell parties what their decision should be." I did not ask for legal advice. I asked what does the Sectional Title Rules says about this.

On my lounge window the one aluminium strip broke - the trustees came out and informed CSOS that "this is due to extensive corrosion to the joints of the broken mullion". I have asked if it is extensive corrosion on one mullion, will it not be on all 4 mullions (4 sliding windows). I asked if the trustees has checked the other mullions on which they say no. Must the Ombudsman not have a say in something like this, otherwise I do not see why even open a case at CSOS.

I agree with the other people on why are we paying CSOS as they are only facilitating and hear both parties and cannot tell what the Sectional Title Rules says?