Absolutely unacceptable service from CSOS.

I lodged a dispute with CSOS on 14 May, and months later I have still not received any meaningful feedback. The only communication I ever received was an automated email with a reference number confirming that my dispute had been received. Since then, absolutely nothing.

There is no communication, no progress, and no indication that anyone is even looking at my case. It feels like once they issue a reference number, your matter is simply forgotten.

An organization that exists to resolve disputes should at the very least keep people informed about the status of their cases. Instead, I've been left waiting with no answers and no accountability.

This has been an incredibly frustrating and disappointing experience. Based on my experience, I cannot recommend CSOS. If you're expecting timely communication or efficient service, don't hold your breath.