Poor Feedback on Accident claim

I was involved in an accident on the 7/11/2015. I reported the accident on the 8/11/2015. All formalities that was required was done with my insurance company and my insurance claim was submitted. A week after the claim I was informed that the insurance company had appointed a investigator to to deal with the claim. I was interviewed on the 16/11/2015 by the investigator and he advised that his investigation will be finalized in 7 to 8 working days. this was never finalized in that time and went on for weeks promising me it will be finalized soon. At the beginning December I was called by my broker advising that the investigation was complete and the report was submitted to the rejections committee for final report. Since then I have not received any feedback until today via whatsapp that my broker advised that all the people necessary involved in finalistion of my claim will only return to work on 11/01/2016. To date it has been 58 days since my accident and the poor service from my insurance broker has led me to incur extra financial costs for transport to and from work..