JA
Justin A
1 reviews | Active since Mar 2015
12 Mar 2015, 13:12
Waiting 5 hours and still haven't received a respo
I've tried to make a booking at the Spa of Crystal Towers, I waited 5 hrs for them to confirm pricing and still haven't received a response, but my confirmation of read receipt came through so I know they read it. <br> I then mailed the hotel itself thinkg they would get the Spa to respond asap, but even they never rep****. <br> <br> I'm disgusted by the service of what is suppose to be a highly recommended hotel.
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Crystal Towers Hotel & Spa's replyOfficial
16 Mar 2015, 15:56Hello JP Adonis,
Dear JP Adonis
Thank you for taking my call earlier today. On behalf of the management and STAFF at African Pride Crystal Towers Hotel & Spa, I would like to extend our most sincere apologies for the delay in response to receiving your confirmation. Due to our internet being offline earlier today, we have been working on a large amount of back log emails thus resulting in the delay to receive our banking details in order to confirm your booking.
I am pleased that we managed to arrange and confirm your treatments, we look forward to delight and pamper you in our unique way. Please do not hesitate to contact me should you require any further assistance whatsoever.
Sincere regards,
Lee Sieberhagen - Spa Manager
Tel: ***
Crystal Towers Hotel, Century Boulevard, Century City
www.lifedayspact.co.za
www.spaofdistinction.co.za
Dear JP Adonis
Thank you for taking my call earlier today. On behalf of the management and STAFF at African Pride Crystal Towers Hotel & Spa, I would like to extend our most sincere apologies for the delay in response to receiving your confirmation. Due to our internet being offline earlier today, we have been working on a large amount of back log emails thus resulting in the delay to receive our banking details in order to confirm your booking.
I am pleased that we managed to arrange and confirm your treatments, we look forward to delight and pamper you in our unique way. Please do not hesitate to contact me should you require any further assistance whatsoever.
Sincere regards,
Lee Sieberhagen - Spa Manager
Tel: ***
Crystal Towers Hotel, Century Boulevard, Century City
www.lifedayspact.co.za
www.spaofdistinction.co.za
Crystal Towers Hotel & Spa's reply16 Mar 2015, 15:56
Official
Hello JP Adonis,
Dear JP Adonis
Thank you for taking my call earlier today. On behalf of the management and STAFF at African Pride Crystal Towers Hotel & Spa, I would like to extend our most sincere apologies for the delay in response to receiving your confirmation. Due to our internet being offline earlier today, we have been working on a large amount of back log emails thus resulting in the delay to receive our banking details in order to confirm your booking.
I am pleased that we managed to arrange and confirm your treatments, we look forward to delight and pamper you in our unique way. Please do not hesitate to contact me should you require any further assistance whatsoever.
Sincere regards,
Lee Sieberhagen - Spa Manager
Tel: ***
Crystal Towers Hotel, Century Boulevard, Century City
www.lifedayspact.co.za
www.spaofdistinction.co.za
Dear JP Adonis
Thank you for taking my call earlier today. On behalf of the management and STAFF at African Pride Crystal Towers Hotel & Spa, I would like to extend our most sincere apologies for the delay in response to receiving your confirmation. Due to our internet being offline earlier today, we have been working on a large amount of back log emails thus resulting in the delay to receive our banking details in order to confirm your booking.
I am pleased that we managed to arrange and confirm your treatments, we look forward to delight and pamper you in our unique way. Please do not hesitate to contact me should you require any further assistance whatsoever.
Sincere regards,
Lee Sieberhagen - Spa Manager
Tel: ***
Crystal Towers Hotel, Century Boulevard, Century City
www.lifedayspact.co.za
www.spaofdistinction.co.za