Unaccommodating Hospitality Industry

It is with great dissatisfaction that I write this complaint of my ********** experience with [URL Removed] & Crystal Springs Resort. A long weekend away 7 - 10 Aug 2015 that we looked forward to spending out in the country, turned into a day of frustration for me when I called TradeUnipoint & Crystal Springs this morning just to confirm that everything is in order for when we arrive. Our party consisting of 6 adults & four kids, ranging in age from 2 Mnth old BABY, A FIVE yr old AN EIGHT yr old & a NINE yr old. All of a sudden these little kids are considered to take up so much space and could not be accommodated, despite us having booked & paid for studio units the only thing available. Numerous phone calls between myself, TradeUnipoint and Crystal Springs turned into me having to forego my weekend to allow my family who have left already with the children to be accommodated there for the weekend. Not once during my conversation with these entities did I hear anyone asking or suggesting a solution to their unreasonable & inflexible policies & rules that they have in place. INSTEAD THEIR SOLUTION WAS THAT I PAY FOR AN UPGRADE so that our kids could be accommodated !