quality of service

i was requested to call the establishment 3 days prior to our arrival , which i did <br> to confirm that they needed to move the unites closer together as promised as well as dress the single twin beds as one double bed. in all 3 unites <br> <br> i again called 2 day before arrival to check if all was in order as per promise. and i was assured that everything was in order.<br> to my surprise when we arrived our units were not sorted out as promised also as days went by the Room service was disappointing, no clean towels , beds were made up in a rush very untidy , dirty towels left in the bath room just like that ...we stayed 29th Jan till 1 Feb and all those days there were no improvements.<br> <br> not just in one Unite , but all units ..my brothers unite the dirty towls were left on the dressing table everyday.<br> <br> <br> its truly a beautiful lodge but the service is disappointing indeed. <br> <br> <br> regards <br> Shellower