JT
June T

1 reviews | Active since Oct 2016

27 Oct 2016, 07:21

Please beware

<p>we were booked in from the 21/28 October 2016 first two days were great on the Sunday we were out the whole day came back to our unit at 5 o clock decided to go up to the restaurant in the resort locked our unit left my cell phone on charge we had supper and left the restaurant at 1/4 to 7 about a hour and 20 minutes we were gone got back to the unit and my cell phone had been ****** out of our unit which was locked the ******* have keys to the units reported it to the resort which was a waste of time no satisfaction at all please beware take all your valuables with you even if you leave for a minute it is not safe left early Monday morning for our safety knowing that the ******* could return at any time very expensive holiday will never return</p>

0
Replies (2)
Crystal Springs Mountain Lodge
Crystal Springs Mountain Lodge's reply27 Oct 2016, 14:53
Official

Dear Me. Twomey

We acknowledge receipt of your review and will investigate and revert to you as soon as possible.

Thank you.

Crystal Springs Mountain Lodge
Crystal Springs Mountain Lodge's reply31 Oct 2016, 11:50
Official

Dear Me. Twomey

We note your ongoing correspondence regarding this incident with the resort.

Please can you provide as a matter of urgency, the required information that the resort needs to continue with their investigation. This includes the police case number and correspondence indicating that the cell phone has been disabled from the network provider.

Unfortunately, as there was no forcible entry to the unit, the resort cannot file a police case.

We look forward to your urgent response with the required information in order for the resort to complete the investigation.

Thank you.