NW
Nigel W
1 reviews | Active since Aug 2011
03 May 2022, 11:57
non existant key deposit refund.
Be careful when dealing with the Venue. It may have a great setting. However they are very tardy when it comes to monies. When we arrived on the 8th April, we were informed to put down a R1500 key deposit, either cash or card. We opted for card. This we were told will be refunded a couple of days after we left. we left on the 11th and to this day have received nothing except empty promises from the refund department.
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Replies (2)0
Replies (2)Crystal Springs Mountain Lodge's replyOfficial
04 May 2022, 10:05Good morning Nigel W,
We acknowledge receipt of your review and note the content.
Could you please be so kind to confirm the unit number you occupied during your stay at Crystal Springs for us to investigate and revert.
Thank you and best regards
We acknowledge receipt of your review and note the content.
Could you please be so kind to confirm the unit number you occupied during your stay at Crystal Springs for us to investigate and revert.
Thank you and best regards
Crystal Springs Mountain Lodge's reply04 May 2022, 10:05
Official
Good morning Nigel W,
We acknowledge receipt of your review and note the content.
Could you please be so kind to confirm the unit number you occupied during your stay at Crystal Springs for us to investigate and revert.
Thank you and best regards
We acknowledge receipt of your review and note the content.
Could you please be so kind to confirm the unit number you occupied during your stay at Crystal Springs for us to investigate and revert.
Thank you and best regards
Crystal Springs Mountain Lodge's replyOfficial
13 May 2022, 13:28Good afternoon Nigel W,
We confirm that the Resort Management has been in telephonic communication with you regarding your review and the refund.
Best regards
We confirm that the Resort Management has been in telephonic communication with you regarding your review and the refund.
Best regards
Crystal Springs Mountain Lodge's reply13 May 2022, 13:28
Official
Good afternoon Nigel W,
We confirm that the Resort Management has been in telephonic communication with you regarding your review and the refund.
Best regards
We confirm that the Resort Management has been in telephonic communication with you regarding your review and the refund.
Best regards
