********** Attitude and Professionalism

We stayed at Crystal Springs between the 14th and 18th of December and had 4 units booked. The check-in was quite a tedious process despite forwarding the confirmations to the reservations email address for verification. The check out was ********** as there were many issues encountered specifically relating to the towels. We were told by one of the housekeeping ladies(did not make note of her name at the time) that a towel was soiled and could not be washed and that a penalty of R 80 would be charged. It was not the levy that I had an issue with, it was the manner in which the situation was handled. My wife contacted the reception desk and was put through to a lady by the name of Ronel. She was very rude and did not address the situation professionally. She had the audacity to ask "Would you treat the towels in the same manner at home?". The towels only had a few sand and one or two small charcoal stains after washing our hands from preparing the braai fire. My wife also mentioned that she would demonstrate to wash these towels herself with water to indicate that they could be removed to which she was told that it's fine and that we didn't have to pay. I have also requested for the details of the managing director of the resort and to date have still not received this information. I would appreciate if someone could be in contact with me to provide this information as I would like to receive proof of formal disciplinary action to be taken against Ronel. I am also a corporate individual that deals with clientele, however, if there are issues or challenges encountered, the customer should always be accommodated and treated with respect. The fact that Ronel had even considered to pose a question of that nature indicates to me the level of tolerance of unprofessionalism that is promoted within the establishment.