1 reviews | Active since Sept 2018
False advertising on website.
We booked a unit at Crystal Springs according to what we'd read on their website. They advertise beautiful views and close facilities which are both not true. We got a self catering unit. NO VIEW. The restaurant, pool, shops are so far that we had to drive there..NOT WALKING DISTANCE., no path to walk there anyway. Our room had no aircon and no fan. It was hot so we had to leave a door open and we're bitten by mosquitoes. Check in and check out took forever. The gravel road going to the lodge was so bad, we were scared it might damage our tyres. We were in a self catering unit, but couldn't catering for ourselves due to loadshedding, and power failures. Received no loadshedding schedules or estimated time when the power failures would be sorted out. When we asked them all we got as a response was "don't know". The only good thing during our 3 day visit was the food at the restaurant. Will never visit Crystal Springs again.
We acknowledge receipt of your review and take note of the contents.
Your feedback has been escalated to Resort Management for investigation.
Best regards,
We acknowledge receipt of your review and take note of the contents.
Your feedback has been escalated to Resort Management for investigation.
Best regards,
We regret any inconvenience caused and acknowledge that your experience did not meet your expectations. We have asked the content creator to thoroughly review the website for potential errors or differences in perceptions, such as recognizing that perceptions of proximity to amenities can be subjective to the beholder. We sincerely apologize for any oversight and appreciate your understanding as we conduct a thorough review.
Unfortunately, load shedding and the reliability of Eskom's power supply are beyond our control, and like the rest of South Africa, we are dependent on the supplier. While we strive to keep guests informed, there are instances where we may face challenges in reaching Eskom directly. Regrettably, during your stay, the unusually warm weather at Crystal Springs was also beyond our control. We appreciate your understanding in these circumstances.
We regret any inconvenience caused and acknowledge that your experience did not meet your expectations. We have asked the content creator to thoroughly review the website for potential errors or differences in perceptions, such as recognizing that perceptions of proximity to amenities can be subjective to the beholder. We sincerely apologize for any oversight and appreciate your understanding as we conduct a thorough review.
Unfortunately, load shedding and the reliability of Eskom's power supply are beyond our control, and like the rest of South Africa, we are dependent on the supplier. While we strive to keep guests informed, there are instances where we may face challenges in reaching Eskom directly. Regrettably, during your stay, the unusually warm weather at Crystal Springs was also beyond our control. We appreciate your understanding in these circumstances.