PS
Palesa S

1 reviews | Active since Mar 2009

30 Oct 2023, 10:05

Cleaning staff has bad attitude and unprofessional

Checked in on Friday the 27 October 2023 and checked out on morning Monday 30 October 2023. It was our 3rd time visiting this place. Their staff that is responsible for cleaning rooms have bad attitude and they are unprofessional. The lady just walked in at 9:30am without saying a word and started opening cupboards without saying anything to us as guests. I then remembered that the lady who helped us to check in said we will have to do a checkout inspection with her colleague when we leave. The colleague had such disgusting attitude. Why do you hire unprofessional people ? We stayed at unit 22. It was our 3rd holiday here and it’s always the same issue. Do you train your cleaners about customer service ? How does a person just walk in and not say a word and open staff without even telling us about the check out inspection.

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Replies (1)
Crystal Springs Mountain Lodge
Crystal Springs Mountain Lodge's reply22 Nov 2023, 09:51
Official
Good day Palesa S,

We acknowledge receipt of your review and thank you for bringing this to our attention.

Your feedback has been escalated to Resort Management for investigation, and the relevant staff has been addressed accordingly and retrained.

We apologize for the inconvenience and look forward to your next visit.

Best regards,