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****!!! I don't know who Bonnie and Jean are, or if its even their real names, but I hope they burn. They stole R3K+ off me with a range of excuses, poor communication. Here is the last email I got from "Bonnie":

Hi Caity

I am so sorry and sad to inform you that we are no longer able to operate as a business. Unfortunately due to delays we have had numerous clients assume that because we are an online business and the orders are not reaching them in time that they are being ****med and taking action against us. We have made the mistake of giving out estimated dates for completion and deliveries which are very hard to meet and caused much frustration and worry and as you know whe are not getting to respond to queries etc soon enough. We have however never ****med or ****** as we supply to shops as well which we can prove. The production process is a long process, ordering wood, cutting, assembling of frames, filling, sanding, finishing, treating, painting etc and this cannot be done in a few days and with many orders it takes weeks. We have noted on the quotes clearly that we cannot guarantee dates but to no avail.

Our business account has now been frozen once again due to a client that no longer wanted to wait for an order.or refund. We try to get orders out as timely as possible but we cannot operate a business with hand made furniture while being reported and having to fight legal action against us all the time. We have not been taking in more orders for a while either to try and catch up. The production of hand made furniture pieces takes time and we took on many orders at once which made the process even slower which was our fault entirely but we are now at a stage where we can not satisfy everyone at once and are just causing more trouble for our business. To top it all we had lots of damage this week to the stock we were keeping and now had to start fixing and getting things back on track and it is just not possible to get stock out on demand unless we deliver unfinished products. We have decided this is the best way forward. If we try to finish/repair orders and arrange new deliveries no one is wanting to wait and demand stock or refunds and this while we cannot access our account to pay for deliveries or staff. So I hope you see how impossible this has become for us.

We are now unfortunately not able to carry on with any orders and will issue full refunds. We are taking the legal route with this so not to worry. The stock will be assessed legally and sold in order to issue the refunds. Steps have been taken to start the process already and we are informing clients in due course.

You can please in the meantime forward me your banking details. You have paid R3150 over to us for your order. We ask that you please just bear with us with the refunds as we need to follow the process now and cannot issue all refunds immediately.

It is with sadness that I send this email but there is no way forward for us unfortunately. Should you wish to take legal action you can please email me for the details of the case as I know some clients will feel this necessary. We will be in contact with everyone as soon as we can.

I apologize for any inconvenience caused due to this and wish we had another way forward.

Kind regards,