FB
Fred B
1 reviews | Active since Oct 2014
24 Mar 2020, 09:46
Think Twice Before Paying Your Deposit to Cruiseabout Clearwater
We booked a trip with Cruiseabout in Clearwater but due to the coronavirus we cancelled it and requested that they pay back the funds we already paid excluding the deposit.
It’s been more than two weeks now and still no refund.
No sure why it would take them so long to pay back the funds as it should be in their account unless they have used it and now need to make alternative plans to pay back people refunds.
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Cruiseabout South Africa's replyOfficial
24 Mar 2020, 10:56Dear Fred B
We regret that you have had a negative experience with us and understand that you must be frustrated. We would appreciate the opportunity to get to the bottom of this matter for you. One of our Customer Experience Team will be in touch.
~K.T
We regret that you have had a negative experience with us and understand that you must be frustrated. We would appreciate the opportunity to get to the bottom of this matter for you. One of our Customer Experience Team will be in touch.
~K.T
Cruiseabout South Africa's reply24 Mar 2020, 10:56
Official
Dear Fred B
We regret that you have had a negative experience with us and understand that you must be frustrated. We would appreciate the opportunity to get to the bottom of this matter for you. One of our Customer Experience Team will be in touch.
~K.T
We regret that you have had a negative experience with us and understand that you must be frustrated. We would appreciate the opportunity to get to the bottom of this matter for you. One of our Customer Experience Team will be in touch.
~K.T