Poor service
<p>I have used Crown on a previous occation and was satisfied with the service. When we decided to return from New Zealand to South Africa we thought we will get the same service - no chance. Crown packed out belonings in the wrong container and once the realised their mistake, informed us that all the items does not fit. From the beginning they did not want to take responsibility for their mistake. Trying to cover up where they can.</p> <p> </p> <p> First they could not answer me when I wanted to know how could everything fit and a week later the container shrinked. Crown had then send a list of items that does not fit and expected of me to choose which items are to be left behind. When I informed them that it is unreasonable of them to expect to choose as all my belongings is important to me, they then removed different items from the container without any input from my side and only informed me after the shipment departed.</p> <p> </p> <p> Trying to make me a lair Crown's employees altered the inventory so that it looked as if I was aware of the items from the day that they packed. When I informed them I have a copy of the original inventory Crown changed their story. Now the say they informed me before they started to pack the items that they will be making use of a bigger container. If that was remotely true why would they then pack a bigger container to the brim, knowing that the container avaibable to me is smaller. We wanted to claim the items that did not arrive from the insurance that we took out with them but, Crown would not allow it as the items was not lost, stollen or damaged. we don't care where the items is now all we know is we have insurance and the items did not arrive therefore it is lost to us.</p> <p>It took Crown all of 6 months to contact me with an attempt to resolve the issue.</p> <p> </p> <p>Crown's plan: Either they ship the overflow items at cost - $2734.00 or I can wait until they send a container to South Africa that have extra space available at no cost to me except the customs fees and any other fees that my be payable. They can give me no time frame as they do not have an idea when this opportunity will present itself it may be years.</p> <p> </p> <p>This is poor service from a global company.</p> <p> </p>