Over billing and bad customer service, bad surprises

The move from Dubai was very smooth , once the interaction with destination (Johannesburg ) started it was lack of information, no or grossly inaccurate updates. i was tracking the ship which was showing a week earlier arrival than crown was sharing. i was told one fine thursday morning at 11 am that goods will be delivered next week Thursday (6 days later). By 3PM the same day i got a call saying that the delivery will be tomorrow (Friday) which was not possible to permission from our estates . the delivery was then scheduled for Monday morning 9PM. Next shock came at 8:30 Monday morning when i was told tat delivery is cancelled as the container has been detained by customs for inspection . No new dates set for delivery. on Wednesday morning finally i was given to understand "ALL IS CLEAR" for delivery on Thursday. Another shock at 5PM Thursday evening, i see a mail stating that i have to pay up R14,500 before tomorrow morning else delivery will not be made. I had to cough up the amount under duress to avoid delays. i asked for actual bills for these charges which were not made available for next month and a half . On my persuasion, i got a mail that the demurrage charges was a mistake and they would refund R 6000. I asked for rest of actual bills but , another two weeks , no refund made and no bills shared. Awfull!!! i do not know Crown worldwide but South African office is a complete disaster.