Poor client service
This matter was brought to your attention on 15 September however I received no response. Poor customer service. email sent to ***
Good day
I hope that you are well,
I am writing this complaint on behalf of my 74 year old father. My dad is an elderly male that is currently on chronic medication. My father is a very big Florsheim fan as he believes in the confidence and pride you have when you wear their products. In 2019 when my dad returned from a major prostate operation we rewarded him with a pair of his dream shoes. Please see attached.
This year my Dad noticed that his ultimate dream shoe had a crack and returned it to the store (Southgate) for inspection hoping it could get fixed. At the store the store assistant did not give themself a moment to clearly explain to my dad, instead he understood very little as no one bothered to ask him what his language of preference is. My dad is not educated and is old however was cut off by being told that there is nothing that can be done for him without a valid reason. My father has always worn your shoes and never ever has the show lasted 1year in fact he has a shoe of 13years ago that is still in the best condition.
Please assist by fixing or replacing this shoe as this product is of unsatisfactory standard. My elderly Parents happiness is important to me and I hope now that you are aware of the matter will be yours too.
Your assistance would be appreciated.
Regards Vinoria Jacobs
Good day
I hope that you are well,
I am writing this complaint on behalf of my 74 year old father. My dad is an elderly male that is currently on chronic medication. My father is a very big Florsheim fan as he believes in the confidence and pride you have when you wear their products. In 2019 when my dad returned from a major prostate operation we rewarded him with a pair of his dream shoes. Please see attached.
This year my Dad noticed that his ultimate dream shoe had a crack and returned it to the store (Southgate) for inspection hoping it could get fixed. At the store the store assistant did not give themselves a moment to clearly explain to my dad, instead he understood very little as no one bothered to ask him what his language of preference is. My dad is not educated and is old however was cut off by being told that there is nothing that can be done for him without a valid reason. My father has always worn your shoes and never ever has the show lasted 1year in fact he has a shoe of 13years ago that is still in the best condition.
Please assist by fixing or replacing this shoe as this product is of unsatisfactory standard. My elderly Parents happiness is important to me and I hope now that you are aware of the matter will be yours too.
Your assistance would be appreciated.
Regards