Worse service and non compliance with the CPA

I am a regular customer of the Clearwater branch. <br> <br> I returned a pair of Roche Nike takkies which tore after it was worn 3 times to your Clearwater branch on the 23rd of October. Assisted by the store manager Regina. I was asked to send through the proof of purchase which I did via email on the 25th of October.<br> <br> I got an email response to say I will get feedback within 2 days. On the 31st of October - after not receiving any feedback went back into the store and spoke to Regina. The takkies had been returned to her and I was told that I would not be refunded or allowed an exchage as it was neglegence from my side. The takkies were purchased on the 15th of September and were only worn 3 times.<br> <br> These are sport shoes, not formal shoes. What is even worse is the tear in the material of the takkie is now worse than it was when I dropped it off, obviously due to constant pulling. I told Regina I puchase all my sport shoes at cross trainer and if this is the case, I will never puchase anything from your stores again and will advise others not to either.<br> <br> Area manager Michael Ndlovu called to tell me I will not get a refund on the 6th of November. This is the worse service!