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I lay bye a shoe at the cross trainer Jabulani and was advised that after I have paid if I want to exchange the item bought I can do that.

I took out the lay bye and requested and exchange but the amount of the shoe I am willing to exchange with has a short fall now they refuse to refund my money

I then advised that I want a full refund I’m being told that I cannot can’t get a full refund .

Because their policy doesn’t allow I showed them the consumer protection act and indicated that the sneaker is not suitable for me as I don’t want it anymore and I do not wish to get the gift card as I want nothing to do with the store.

I do not understand how the store policies can precede the consumer protection act.

I spoke to Sethu who Was unwilling to assist.

The manager further contacted Gilbert Ndlovu who was unwilling to communicate with me as he was “driving “.

How consumers rights are violated by non complaint policies