The Cross Trainer has rude,disrespectful stuff ever.

On the 18th of Dec I went to the store to collect a lay-by when I was assisted by a lady by name of Lulu Mathebula,while I was assisted she was busy chatting to her colleagues and a customer that was assisted before me,the only words she spoke to me was hello and thank you.Today 29 Dec I go to the store for an exchange or refund cause the shoes are too big and I don’t like how they suit my son,I go to Mams mall and they don’t have stock in store I say ag it’s ok can I return them they say no it’s not possible the company doesn’t do returns,the policy was explained to you and guess what the biggest ***** she put a stamp that insinuates she explained the policy when I said please call the store and she says she doesn’t remember me,then she and her manager started shouting at me on the phone saying I must leave out the fact that they were having a kokus and know that I will not get a refund even if I say they were chatting instead of helping me.Shouting and screaming at me I ended up in tears in the store.Professionalism zero,respect zero,apologeticness zero.

How do people hire such people to meet our needs?I am humiliated,hurt and all kinds of sore