1 reviews | Active since Oct 2021
Terrible customer service
Bought an expensive pair of Nike trainers for my son at Cross Trainer Store in Baywest Mall (Eastern Cape) and after two weeks of wearing them occasionally, the seams on top of both shoes came undone/broke in the exact same place. Returned the shoes with receipt and requested an exchange/refund which was denied. It was imp**** that my son damaged the shoes ‘by crawling’ in them. He is 5 years old (who last crawled when he was maybe 1 years old). There are no other scuff marks on the shoes or any other damage. You would think a genuine pair of Nikes would last for longer than that. Very disappointed with the customer service at this store and their policies. Shouldn’t the store rather be taking this up with the shoe brand company and refund the customer?
Thank you for contacting us dear.
Please note that your query has been escalated to the highest department, the buying department and the Head Buyer physically looked at these sneakers and his conclusion was that this is not a factory default.. its actually wear and tear dear.
Unfortunately we cannot assist you by doing an exchange or a refund for the sneaker, so sorry
Kind Regards
The Cross Trainer
Thank you for contacting us dear.
Please note that your query has been escalated to the highest department, the buying department and the Head Buyer physically looked at these sneakers and his conclusion was that this is not a factory default.. its actually wear and tear dear.
Unfortunately we cannot assist you by doing an exchange or a refund for the sneaker, so sorry
Kind Regards
The Cross Trainer