1 reviews | Active since Jan 2016
Super ****ed Off!!! Day light *******!!!!
I'm a fan of brands but I can guarantee that I will never step foot in a cross trainer ever again!!! On the 5th of February at 14:38pm I purchased a Puma Bmw sneaker to the value of R1600. Exactly 5 mins later I had my doubts as this was a birthday gift for my fiance, however I noticed that the width of the sneaker wasn't broad enough for his feet. Immediately I requested a refund which I was turned down on, no questions asked and no help assisted. If my knowledge serves me right I'm entitled to the 7 day cash return policy. I even tried explaining it to Altheus the store manager to no avail. This is no way to treat your customers especially with the ridiculous rates we paying in the first place!! Cross trainer will never see me again and I will expose them to every extent. My fiance who purchases at least 3k worth of items a month because of a certain brand he wears will also not be supporting them. It's disgraceful and no store smaller or bigger then cross trainer holds back on cash refund policies!
Hi Mehnaaz,
We sincerely apologize about your shopping experience in the store and will investigate if our exchange policy was explained to you as we are custodian and abide in terms of CPA on when a customer is entitled to a refund and not.
What could have also worked in your case was to perhaps get your fianc? a gift card from the store in which he can buy himself his favourate brand and spoil himself with different choices we offer.
Regards
Jp Nhlapo
Tel :***
Hi Mehnaaz,
We sincerely apologize about your shopping experience in the store and will investigate if our exchange policy was explained to you as we are custodian and abide in terms of CPA on when a customer is entitled to a refund and not.
What could have also worked in your case was to perhaps get your fianc? a gift card from the store in which he can buy himself his favourate brand and spoil himself with different choices we offer.
Regards
Jp Nhlapo
Tel :***