SERVICE WITH INCONVENIENCE

Dear Cross Trainer,

I am writing to inform that I purchased NB shoes for my daughter at your Pavilion Westville Durban store.

I have been dealing with Eugene for a while now. I have visited the store numerous times, made phone calls and I receive the same old story over and over again! Eugene response are the same, “I emailed the POP, pics to the head office as well as supplier but I am awaiting reply”

A month later and today the same old story from Eugene again...!

The soles for the NB trainer shoes came apart and I believe that it should either get repaired or replaced by Cross Trainer.

I am unable to understand your company policy it makes zero sense!

I have paid your company for inconvenience!

Looking forward to your prompt response.

Awaiting yours,

Helaine Cilliers Mobile: ***