DP
Denzil P
1 reviews | Active since Mar 2015
16 Mar 2015, 12:12
Poor Service
I purchased at tshirt at Cross Trainer for my son for a funeral which I explained and they confirmed that there was an exchange policy if necessary and nutting about no refund of cash can be done, however when he tried it on it was too small. He than returned to the store to exchange the size but nothing was available in his size The shop assistant rudely said I there was nutting she cud do and it was not her problem . He was then told to leave the store in which he did .no longer haveing a tshirt or the money .and made a fool of as ppl watch
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Replies (1)
Cross Trainer's replyOfficial
24 Mar 2015, 09:02Hello DenzilPillay,
Hi Denzil,
I was fortunate enough to be present when your son arrived in the store and we could not authorize a refund based on reasons given as we have to adhere to our terms and conditions in our Exchange Policy as advised during the Sale.
We offered a Credit Voucher as a substitute that can be used in all our stores nationwide and is valid for a period of three years which he refused to accept. We are still committed in offering a solution in this matter or the voucher.
The T-shirt is still in our possession as he insisted in leaving it in our store and I must advise it is no longer our property as you have paid for it.The sooner we can resolve the matter the better as we do not want the shirt being misplaced and no one taking accountability for it .
Regards
Jp Nhlapo
Tel:***
Hi Denzil,
I was fortunate enough to be present when your son arrived in the store and we could not authorize a refund based on reasons given as we have to adhere to our terms and conditions in our Exchange Policy as advised during the Sale.
We offered a Credit Voucher as a substitute that can be used in all our stores nationwide and is valid for a period of three years which he refused to accept. We are still committed in offering a solution in this matter or the voucher.
The T-shirt is still in our possession as he insisted in leaving it in our store and I must advise it is no longer our property as you have paid for it.The sooner we can resolve the matter the better as we do not want the shirt being misplaced and no one taking accountability for it .
Regards
Jp Nhlapo
Tel:***
Best regards,
Cross Trainer's reply24 Mar 2015, 09:02
Official
Hello DenzilPillay,
Hi Denzil,
I was fortunate enough to be present when your son arrived in the store and we could not authorize a refund based on reasons given as we have to adhere to our terms and conditions in our Exchange Policy as advised during the Sale.
We offered a Credit Voucher as a substitute that can be used in all our stores nationwide and is valid for a period of three years which he refused to accept. We are still committed in offering a solution in this matter or the voucher.
The T-shirt is still in our possession as he insisted in leaving it in our store and I must advise it is no longer our property as you have paid for it.The sooner we can resolve the matter the better as we do not want the shirt being misplaced and no one taking accountability for it .
Regards
Jp Nhlapo
Tel:***
Hi Denzil,
I was fortunate enough to be present when your son arrived in the store and we could not authorize a refund based on reasons given as we have to adhere to our terms and conditions in our Exchange Policy as advised during the Sale.
We offered a Credit Voucher as a substitute that can be used in all our stores nationwide and is valid for a period of three years which he refused to accept. We are still committed in offering a solution in this matter or the voucher.
The T-shirt is still in our possession as he insisted in leaving it in our store and I must advise it is no longer our property as you have paid for it.The sooner we can resolve the matter the better as we do not want the shirt being misplaced and no one taking accountability for it .
Regards
Jp Nhlapo
Tel:***
Best regards,