Poor quality printing and appalling service

<p><span style="color: #000000; font-family: sans-serif; font-size: 13. ********** ********** 2px;">ood day </span><br style="color: #000000; font-family: sans-serif; font-size: 13. ********** ********** 2px;" /><br style="color: #000000; font-family: sans-serif; font-size: 13. ********** ********** 2px;" /><span style="color: #000000; font-family: sans-serif; font-size: 13. ********** ********** 2px;">I went to one of your stores in cresta mall to purchase a Manchester jersey and the sales consultant said they print on shirts so I thought it would not be a bad idea, this shirt is a gift for my partner so I left the jersey and did my shopping I came back and got the shirt but was not too pleased with the quality on the shirt as the colour shade was not consistent the number 1 is not straight at all but since its a gift I thought my partner would not mind but we are both not happy with the quality, the jersey is very expensive for such poor quality I'm not happy I went back to the store they said there is nothing they can do, I can't accept such, I came back before 7days with the slip I don't understand why they can't attempt to try get authority for an exchange as we are customers all i ask is assistance not for consultants to fold arms an tell "so what do you want us to do " that's not how you speak to a customer I also work with customer service and I feel I was not even given any empathy but a oh well there is nothing we can do, u fail with attempt ,my partner won't wear that shirt in that condition that is R919.75 (including the poor quality printing) down the drain I was charged for poor printing too its upsetting I can't say I had a pleasant customer experience. Which is not my fault. Please assist and contact me on ********** or ********** Eunice Mashiyane.</span><br style="color: #000000; font-family: sans-serif; font-size: 13. ********** ********** 2px;" /><br style="color: #000000; font-family: sans-serif; font-size: 13. ********** ********** 2px;" /><span style="color: #000000; font-family: sans-serif; font-size: 13. ********** ********** 2px;">The terms and conditions clearly state that if the item is on sale or promotion, no cash refunds or exchange but I brought it normal price. All I ask for is that store take ownership and do the right thing.</span><br style="color: #000000; font-family: sans-serif; font-size: 13. ********** ********** 2px;" /><br style="color: #000000; font-family: sans-serif; font-size: 13. ********** ********** 2px;" /><span style="color: #000000; font-family: sans-serif;">The area manager (Setu) had the nerve to say she saw my e-mail and didn't get round to responding. Lack of service seems to be part of the culture of this company. I'll never refer or shop there anymore.</span></p>