1 reviews | Active since Nov 2015
Poor customer service
I've been a loyal customer to cross trainer for a while,the service l got today at their eastgate branch was turn off .l wanted to buy a couple of things at that store while l was busy shopping around one of the ladies( lsabel, not wearing a stuff uniform)went to her peers to tell them she's suspecting us that we want to ***** a R700 jacket nt realizing that one of my brothers was next to them l ,l (we) felt like being treated as *********. We had to leave the jacket and one of e peers with tinted hair whom l didn't get his name the way he handled the situation we felt threatened.l think cross trainer is not doing it's duty to train it's stuff how to handle their customers and it's actually clear to me that they don't value the business we bring to them.
Hi Mr Tshawe,
It is with great regret that you had to experience such a shopping experience in our Eastgate store.We do note your complaint and we take it in a very serious light ,be rest assured that The Cross Trainer will make sure that this experience does not get get repeated ever again.
On behalf of The Cross Trainer please accept our apology we will investigate the matter and act accordingly as we do not stand for this behavior as a brand ,we pride our self with superlative service beyond any colour or creed of our customers .
Regards
Jp Nhlapo
Tel :***
Email:***
Hi Mr Tshawe,
It is with great regret that you had to experience such a shopping experience in our Eastgate store.We do note your complaint and we take it in a very serious light ,be rest assured that The Cross Trainer will make sure that this experience does not get get repeated ever again.
On behalf of The Cross Trainer please accept our apology we will investigate the matter and act accordingly as we do not stand for this behavior as a brand ,we pride our self with superlative service beyond any colour or creed of our customers .
Regards
Jp Nhlapo
Tel :***
Email:***