1 reviews | Active since Dec 2014
Pathetic Service
Service is absolutely pathetic!! I ordered items in March and had to wait over a month to receive the items. They sent the delivery company away as they had not stock and did not communicate this with me. I had to call continuously and they kept on giving me excuses and saying that they already handed over the items only to find out they did not. They sent shoes that had glue all over which I then had to return. I have been waiting over a month for them to process my return, again with no communication. They have been ignoring my emails or responding with it has not been completed yet and no one will tell me when the refund will be complete. I am still waiting for my money to be returned. I honestly will never ever purchase anything from them again. I have been patient but this is just taking advantage now.
Please accept our apologies from the Online Team at The Cross Trainer for the unpleasant experience with your order and subsequent refund.
We know we could have done better by you, and will work to improve the quality of service to all our clients.
As per the email threads between us and PayJustNow (05 to 10 May) your refund was unfortunately hanging after submitting the authorizations to them, and finally finalized yesterday morning.
We hope you have a great week further.
The X-Care Client Support Team
Please accept our apologies from the Online Team at The Cross Trainer for the unpleasant experience with your order and subsequent refund.
We know we could have done better by you, and will work to improve the quality of service to all our clients.
As per the email threads between us and PayJustNow (05 to 10 May) your refund was unfortunately hanging after submitting the authorizations to them, and finally finalized yesterday morning.
We hope you have a great week further.
The X-Care Client Support Team
