Pathetic Customer Service

I’m a regular customer at The cross trainer Gateway mall , the branch next to Edgars is always my go to, I work around the mall so the staff are fami**** with me and I buy most of my sneakers at cross trainer same branch ,today I had the worst experience unfortunately, I had popped instore at 11:10pm and I had requested to cancel my laybye , the female assistant manager , was not welcoming , she showed tension towards my request she spoke to her staff as if I were not presence, told them to tell me that there was no cash at the till , she was arrogant and didn’t find pleasure in assisting me instead she showed me energy that she didn’t want to deal with my request, so I had left the store they told me to come back later because there wasn’t cash at the till, so I returned at 2:15pm, the staff were willing to help as usual but the manager came back she was bitter in the face and was fustrated whilst forcing herself to help she had asked the staff member and I qoute "Is this shoe on sale because if it is let us sell it immediately" the guy said no it’s not , she continued and asked "wasn’t this shoe an ibt in” the staff member said yes all this arrogance displayed in my presence I waited instore to be assisted she called head office to be authorised and she then suggested to them on the phone that she will call them back at 4 I guess she took the advantage that I work at the mall she didn’t care anything about all my inconvenience , she then told me that they gonna process the cancellation at that time and she will send the guy to my workplace to give me my money. As a customer I felt absolutely unwelcome and I received my money at 5:10pm , I don’t intend on ever shopping at The Cross Trainer ever because of this experience. I’ve never experienced such poor customer service I’m really disappointed the manager was absolutely rude unprovoked!