Pathetic Customer Service

I was at the X-Kids store at Cresta on Friday 22/06/2018. I had requested for consultant (Bonakele) to check on the system to confirm which branch had stock of the Fila top which I wanted to purchase for my son. She confirmed that the Carlton Centre branch had stock and that she’d requested for them to bring it to the Cresta store where I could collect it from. She promised to give me a call on Saturday to confirm when the top would be delivered from Carlton. She didn’t call so I called the store and spoke to her again. She said that she would call me back that same day. Once again, she didn’t. I don’t understand how difficult it is just to contact Carlton, get the simple info requested and call a customer back with feedback. I’ve been a regular customer of Jelly Planet and the customer service was excellent. Ever since the store has been taken over by X-Kids, the service is pathetic! Even today (25/06/2018), I called her again, she kept me waiting on the line whilst having chit-chat and laughing in the background. The cailibre of staff hired at that store is evident and disheartening!