pathetic customer service
Just last night I purchased a pair of sneakers which happened to be on sale and asked if I could come and exchange it the next day if it didn't fit, this morning I walked in, no policy in sight, and I asked for a bigger size and this woman decides to scream at me as well as the staff in the store, I had to wait till she was done, and I said I want my exchange and smiled and she goes on screaming...so who does this? Why sceam at me? I am a paying customer and that is the most horrible customer service where as she should be an example for her staff! Horrible woman! I finally got my exchange after I decides to treat her the way she did me! So thanx I would never shop at your store again! I hope you get dealt with appropriately
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Cross Trainer's replyOfficial
10 Feb 2015, 21:48Hello miacarlaherman88,
Hi Mia,
Please find our sincere apology with regard to your shopping experience in our V&A store this morning.I will investigate the matter and nip it does not matter what the circumstances were no customer deserves to be treated in this manner ,quite frankly you are very right as a leader and our expectations as a business is that she is supposed to setting a example to the rest of our staff which clearly not happening.
Once more please accept our apology we will ensure your next visit is as pleasant as the first visit when you purchased your initial pair.
Regards
Jp Nhlapo
Tel:***
Hi Mia,
Please find our sincere apology with regard to your shopping experience in our V&A store this morning.I will investigate the matter and nip it does not matter what the circumstances were no customer deserves to be treated in this manner ,quite frankly you are very right as a leader and our expectations as a business is that she is supposed to setting a example to the rest of our staff which clearly not happening.
Once more please accept our apology we will ensure your next visit is as pleasant as the first visit when you purchased your initial pair.
Regards
Jp Nhlapo
Tel:***
Cross Trainer's reply10 Feb 2015, 21:48
Official
Hello miacarlaherman88,
Hi Mia,
Please find our sincere apology with regard to your shopping experience in our V&A store this morning.I will investigate the matter and nip it does not matter what the circumstances were no customer deserves to be treated in this manner ,quite frankly you are very right as a leader and our expectations as a business is that she is supposed to setting a example to the rest of our staff which clearly not happening.
Once more please accept our apology we will ensure your next visit is as pleasant as the first visit when you purchased your initial pair.
Regards
Jp Nhlapo
Tel:***
Hi Mia,
Please find our sincere apology with regard to your shopping experience in our V&A store this morning.I will investigate the matter and nip it does not matter what the circumstances were no customer deserves to be treated in this manner ,quite frankly you are very right as a leader and our expectations as a business is that she is supposed to setting a example to the rest of our staff which clearly not happening.
Once more please accept our apology we will ensure your next visit is as pleasant as the first visit when you purchased your initial pair.
Regards
Jp Nhlapo
Tel:***