Pathetic

<p>am sending this complaint with the outmost disappointed at the brand, I bought shoes at Southgate mall on the 23rd of December as the shop was the only one with the size I was looking for, on the 3rd week of January I went to the Festival mall outlet to complain about the shoes and I met a guy unfortunately I didn't get his name, he advised that I needed to go to the Southgate branch I was not happy with that I then sent a mail through the cross trainer website contact us form and I was in communication with Gilbert who assured me that the service I got does not reflect that company and I need to go back to festival and they should assist me, today (2017-02-17) I went to the shop and spoke to Joseph(area manager) and Ntando Joseph told me to my face that he will not take the shoe back because it is not the store fault that the shoes are damaged it could have been my son that was playing soccer with the and that is said by someone who does not even have an idea what my son likes or doesn't like, as for me as a parent I have never invested in buying a soccer ball for my kids and a stranger tell me about soccer, well to cut a story short, the kind of running around story I got initially from the guy I didn't get the name is the kind of pathetic service I got since the area manger (joseph) is also as rude as they are as he told me that there is nothing he can do for me I should just go and see what to do with shoe despite the fact that I mentioned that the consumer law states that if you buy something and it gets broken within 6 month you have a right as consumer to take it back and the shoe in question is only 6 weeks since I bought it. I am not happy with the service and I just to mention I do not want my money back I just want a decent shoe as I paid for the shoe and it work for me, the arear manaer needs to be taken for customer service classes he has a ver bad attitude and cannot address customers well</p>