WL
Wai L

1 reviews | Active since Mar 2015

29 Mar 2015, 19:15

Paid R44.70 for CT to destroy R699.95 gift

Popped into Cross Trainer this morning to buy my father a personalised Springbok jersey. Two of the letters were missing and I was ready to leave but the saleslady told me to be patient as she will make an alternative arrangement, which turned out to be cutting out the missing letters from one of the larger numbers. I was not entirely convinced this was the way to go but decided that the staff were experts at this.<br> <br> Not only was this NOT the case as the newly-cut \A"is a different size from the other letters"

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Replies (1)
Cross Trainer
Cross Trainer's reply30 Mar 2015, 11:23
Official
Hello MLab,

Hi Mr Leung,

Please find our sincere apology with regards to your shopping experience in our store at The Glen,I fully agree you should not be held responsible for the printing that went wrong especially when you did not give any approval for this .I have spoken to the Store Manager and have instructed them to immediately exchange this item for you should you still require printing to be done correct letters must be ordered for you.

Regards,

Jp Nhlapo

Tel:***