No service

I am highly upset and dissatisfied. We only buy our shoes from the cross trainer but today I have lost all faith in you. We bought a pair of shoes last sunday and yesterday as well. Never have we been disappointed in your service or product. The shoe we bought last saturday. Is giving my boyfriend blisters and discomfort. Never has he experienced this with any of your products. And its only the 1 shoe of the pair. Which us hard at the back. How can the same pair of shoes be so different. The entire morning we have been calling the gateway branch with no answer. Not engaged. Just ringing. I even went as far as calling the gateway helpdesk. Who took my number and name for the store manager to contact me. Yet no contact fron your side. Service does not stop after the sale. Highly annoyed and disappointed. We don't want this shoe. And after the experience definitely not another product from your shop!!if we knew the shoe would have caused this bad experience. We wouldn't have paid for another pair yesterday. But return the 1st and got the 2nd pair. We are not interested in the 1st pair and definitely not interested in an exchange!!!