No regard for customer retention whatsoever!!!

Hi

I trust this message finds you in good spirits. Anyway I am writing this message to inform you of the undesirable service I received at one of the outlets (The Cross Trainer in setsing Qwaqwa) I was trying to purchase a T shirt and I realized that there's only one size left, the shop assistant advised me to fit it and fortunately it was a perfect fit. However I realized that the T shirt was dirty on the outside, upon realizing this I made the assistant aware of the state of the T shirt and she said let's go to the front and see how we can help you. I followed her to the front and she spoke to the lady in front (I'm assuming a manager). To my surprise the lady (assuming manager) was under the impression I wanted to talk to her, so here I am dumbfounded as to what is happening now because the assistant said she's going to consult and assist me. Long story short, the assistant explained the situation to the "manager". The manager then said to me "Is this the last one one the floor? The customer must decide whether he takes it as it is it or he leaves it"

Is this the kind of poor service that is aligned with the high quality brands that you sell? I mean why couldn't she at least try to find out whether other "The Cross Trainer" branches within the area has a clean T Shirt? She could've at least asked if I don't mind driving to other branches whether Bethlehem or Ladysmith or any nearby one, instead of brushing me off like that? Greatly disappointed ?