SH
Sumaya H
1 reviews | Active since Mar 2024
18 Mar 2024, 08:48
no refund after 2 weeks and no cimmunication
i purchased an item online then took it to the store for a refund as i didnt like the fit of the items. the store told me to log an email because they dont do online refunds. i sent the email while instore and left the items with the assistant manager. Its been 2 weeks and no refund and no feedback from any one .
im actually disgusted . you have the product but not returning he money
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Cross Trainer's replyOfficial
19 Mar 2024, 15:01 Good Day Sumaya. I trust this email reaches you all well. Please accept my apologies again on behalf of the team for the complete inconvenience caused to you with this process.
As per the email was sent to you yesterday Monday 18.03.2024 at 12:03 your refund was logged to PJN for cancelation of your future debit orders and refund to you. You will receive SMS directly from PJN once payment has been done. Your refund submission was made at 10:20am on Monday 18 March 2024. Client Name: Sumaya Hendricks (***) Payment/ Refund ID: Kixmxu***PtPzkgPkn3TaoRP Refund Amount: R1999.95 Kind Regards. Nomalanga Sikhosana.
As per the email was sent to you yesterday Monday 18.03.2024 at 12:03 your refund was logged to PJN for cancelation of your future debit orders and refund to you. You will receive SMS directly from PJN once payment has been done. Your refund submission was made at 10:20am on Monday 18 March 2024. Client Name: Sumaya Hendricks (***) Payment/ Refund ID: Kixmxu***PtPzkgPkn3TaoRP Refund Amount: R1999.95 Kind Regards. Nomalanga Sikhosana.
Cross Trainer's reply19 Mar 2024, 15:01
Official
Good Day Sumaya. I trust this email reaches you all well. Please accept my apologies again on behalf of the team for the complete inconvenience caused to you with this process.
As per the email was sent to you yesterday Monday 18.03.2024 at 12:03 your refund was logged to PJN for cancelation of your future debit orders and refund to you. You will receive SMS directly from PJN once payment has been done. Your refund submission was made at 10:20am on Monday 18 March 2024. Client Name: Sumaya Hendricks (***) Payment/ Refund ID: Kixmxu***PtPzkgPkn3TaoRP Refund Amount: R1999.95 Kind Regards. Nomalanga Sikhosana.
As per the email was sent to you yesterday Monday 18.03.2024 at 12:03 your refund was logged to PJN for cancelation of your future debit orders and refund to you. You will receive SMS directly from PJN once payment has been done. Your refund submission was made at 10:20am on Monday 18 March 2024. Client Name: Sumaya Hendricks (***) Payment/ Refund ID: Kixmxu***PtPzkgPkn3TaoRP Refund Amount: R1999.95 Kind Regards. Nomalanga Sikhosana.