Miss Nene

<p>Good day</p> <p>Yesterday 01 October 2016, me and a friend walked into The Cross Trainer, Sunnypark to buy two pairs of Nike Cortez for me and my friend. The sales consultant who assisted us brought a size 4 for my friend and a size 6 for me which I went ahead and onto my left foot to check if it fit and it did. We walked with the consultant to the ****er so we can pay. Another consultant helped us pay. We told her that we would like one invoice but we would be swiping two cards but then she said it was impossible we would have to pay separately. My friend then paid for hers first and also bought socks in the process, she paid and it was done. I paid for mine and that was done. Together with the plastics that I had, i grabbed the plastic that had the shoes and went to sit down as my friend was putting hers on immediately. We left the shop around 17:55. Later on when we got home i took out the shoe box so i can fit it and i felt it was light weight. I opened it and there was nothing in the box. I doubled checked my friends box to see if maybe i had the wrong plastic and still no shoes in there. The following day 02 October 2016 I went back to the store 09:20 to tell them about my discovery and the lady who said shes the manager (Same lady we paid with) said that it was impossible. She opened the box to check the shoes, but she didn't. Both me and my friend saw that she didn't. I asked how do we go about with this as I paid for something i don't have and she said she does not know. I'm planning on going back today 02 October 2016 to hear what will happen now since I paid for nothing!</p> <p>Regards<br />Bontle</p> <p>******************xx</p> <p>Yesterday i Neli call H/O explained my story to the receptionist and he suggest that i need to speak to the area manager so he tried to contact the one from the Pretoria region but failed to get through and he tried another one same thing. He told me to callagain on the 03 of October at 8am but i was not settled about this matter so when i knocked off i and Bontle my friend went back to the store and asked to speak to the area manager and i was put on the phone to speak to him and i explained that when i first came in the store there was a lady standing at the door and we asked her what time was the store closing at 18h00 on a Saturday she we walker in we left her at the door. Her mistake leaving a potential customer wondering around alone. A guy came up to us and started assisting us he tried to sell us so many shoes that we ended up buying the same shoes but one pair each person. We went to the pay point and we asked if the shoes can made on one invoice but 2 sperate payments and we were told it was not possible but ok we understood and made the payment anyway. The lady that was at the till opened the size 4 box to put in the socks and never opened the other box but when we buy shoes we never knew that we can be schemed buy being given the box alone so when i took the shoes off the counter i didn't realise that the one box had no shoes. Yes our next stop was at Black at State Threate but still we never left out things unattended when we arrived home she my friend wanted to fit her shoes...no shoes were found. Eventually he said he will look into it the next and and will ask them to do a store stock count but i told him that even if the stock would be counted it will balance because the shoes are gone already. Anyway i need to give them a chance well he the said i must leave my contact number and will call me after his investigation.</p> <p>************************xx</p> <p>Today at 16h55, the area manager calls me and tells ne that he never made it Pretoria but he and cross questioned his staff and they seem not know anything but how do you investigate such a case over the phone and to think that the manager told us that the store closes at 19h00 on a Saturday though the other lady said the stores closes at 18h00 so if they can lie about trading hours then what makes him think that they can never ***** those shoes and they also protecting their asses. While we were at the store the one guy said to the colleague that he needs to hit on me in order to soften me up when i refused to give them the attention that they wanted as i was walking out of the store they stood at the door and started swearing at us and the manager left them. Just because we look young your employees took advantage of the matter and lady we spoke to first could have assisted us but decided to assist the lady that came just after us. Now we have paid R799.95 for the shoes that we don't have and all that the area manager can say to me was i can go to the police station and open a case. In a store that does not have cameras is that all that he can say to a customer??? Its like he does not care, we work very hard for our money to be ********** like this. I bet that the area manager is involved i wonder how he even got the position, i'm a training manager myself and i know what is right for the store. He then later asked if he can meet me so that we can talk about this so what is it that he wants to talk about??? He has not done his job right and now we have to sit down and talk.</p> <p>If this is how you treat and ***** from your customers XTrainer Sunnypark your business will not grow to think that we saw ferrarie bags we'd rather go else where to buy them</p> <p> </p> <p>All we want is the shoes we paid for.</p>