**** to and ******** By Cross Trainer

To the Manager/director

Hi I bought a pair of training shoe “adidas pure boost” from your store at Clearwater, Johannesburg on 16th of March, based on the advice of your attendant. When I was being sold this shoes I clearly indicated that I needed an upgrade of adidas Glide boost running shoe.

The following day during my training that’s when my woes started. Barely an hour into my training, my right leg was in unbearable pain. The following day I returned the shoes to your store. The manager at the store clearly notice that the right shoe stitches were faulty and there was a hard part inside the shoes. He agreed to send it to an alleged supplier for further investigation. He did also agreed that he would call me on Monday the 19th of March to inform me on the outcome. He did not call! I waited until Friday 23rd of March, when I went back to the store to enquire when do I get my shoes back. I found the manager. He **** to me that the shoe was already with the supplier and he was awaiting an investigation.. but as we were having the conversation, he wanted to confirm my number and therefore he had to pull the box containing my details and my left shoe. Instead, the box contained both shoes. How could an investigation be carried out while the shoe was still lying there in your store? After I complained. He agreed to escalate the matter and to contact me after 3 days. During this waiting period I spoke to adidas in regard to the shoe “ pure boost”. They confirmed to me that pure boost is not an upgrade or equivalent to Glide boost and pure boost is for those people who like feeling the ground as they train. They recommended ultra-boost form. Since you manager did not call after 3 days as agreed I decided to by an ultra-boost elsewhere since I was missing my training. He sent an SMS 3 days later from agreed day. After going to the store they accepted that the shoes was faulty but offered an exchanged or a voucher rather than my cash refund that I want. I have left the shoe at your store and I don’t need voucher from you. I have no intention of ever buying from store ever. All I need is my cash. Your attendant are nothing but ***** and unqualified.

This matter is causing both physical and finance distress. I feel violated! If not resolved immediately, I will seek redemption from someone who understands consumer protection act.

Kind Regards

John Ngotho