***** and ******s

We bought sneakers for our son in December for Christmas but they don't fit. We were told that we could change them at any Cross Trainer store. We went to three other stores driving around to change or get a voucher without any success since the slip that was hand written does not allow the other stores to help us. Our son Christmas and to date without his Jordan sneakers. We finally got back to the Rosebank store and still could not get our money back since we wanted to take our business elsewhere. We struggled to get the area managers cell number. When we did, l called him and explained to him briefly, then he started pretending to be having a bad line and said he would call back. He hanged up and switched his phone of. I even walked to the other store to try and get help at the zone or even Mark Frames email. We don't know what we going to tell our son now. We also left the shoes that don't fit at the store with Ellias and all he did was to give us a sarcastic grin. All we wanted was shoes that fitted or our money back so that we can take our Business were it will be appreciated and make our son happy.