Lesson learned

Hi Hello Peter,

After much frustration and continues follow-up with company 'The Cross Trainer', I finally received the response below Quate:

Good day Deon

Hope you are well.

Please note that I have received feed back from New Balance today as they have looked into the claim and they have advised me that the defect is not a manufacturer defect and they will not be able to exchange the item.

Unquote:

I am still trying to understand this ridiculous investigation!

BOTH SOLES FROM THE 'NB TRAINERS' CAME APART and my daughter had used the trainers for a short time.

This isn't about the money it is about principle.

I will therfore inform the public strongly to avoid shopping at The Cross Trainer outlet at the Pavillion. They are quick to make a sale, however, they turn a blind eye should one suffer a defect with a product one purchase from the store.

And when such time come when you return your defected item., then it becomes your duty to follow up and that takes much of your time.

I had only received a response from The Cross Trainer company after the first review on Hello Peter. I am alarmed to how one get treated. I will never ever part from my money again. It is the public decision to support the Pavillion store but I can say that you will pay for inconvenience and not service. I rest my case.