Laybuy money

*****s thats what they are .I made a laybuy at their store in Golden acre cape town went on leave and completely forgot about the laybuy .they send me a sms reminding me of my laybuy I went in store to cancel as it was a tracksuite and we were in summer already then the cashier said to i cant cancel and get the money so i said ok i will laybuy something else she also said no they cant do that as well so i ask her what you telling me is that i will just give this store a r350-00 just like then i phone their head office the first lady i spoke to said i must talk to the store manager did that guess what store manager says the exact same thing the cashier said phoned head office again this time around the lady i spoke to was really helpfull said i must make contact with the area manager Nkosi Mdlalose i did he was about to catch a flight to cape town and would get back to me then i waited a few days for him to come back to me I went in to Century city branch the store manager was very helpfull gave area manager a call he then promised again to get back to me that was in January and still waiting everytime the same story My name is Le Tanya Janine Hartzenberg and im still waiting for Mr Nkosi Mdlalose of The Cross Trainer to contact